Return Policy

We want you to be completely satisfied with your purchase. If you're not, you may return your item within 14 days of receiving your order. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Please note that sale items are final sale and cannot be returned. Customers are responsible for return shipping costs. Once we receive and inspect your return, we will issue a refund to your original payment method, excluding the original shipping fee.

To start a return, please contact us by email with your order number and the reason for your return. Once your request is approved, we’ll provide you with detailed instructions on how to return your item.

Returned items must be in their original condition — unworn, unwashed, with tags attached and in their original packaging. We do not accept returns for items that show signs of wear or damage. Please ensure your package includes your return details.

All return-related communication should be sent to our customer service email shop.fashal@gmail.com. Be sure to include your full name, order number, and reason for the return when you contact us.

We do not offer direct exchanges at this time. If you’d like a different size or item, we recommend placing a new order and returning the original item for a refund.

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we are not responsible for lost or delayed return packages. Original shipping fees are non-refundable.